[ssuds]

I just wrote a big thread yesterday responding to someone with similar concerns to yours (https://bsky.app/profile/shreyassudhakar.com/post/3m3w3nra2h...). Copying it here if it's helpful to other folks. FWIW, the challenges you are facing seem to be grounded in bad design and application, which happens more than it should and really sucks. We need to move the bar much higher for the contractors installing heat pumps. Here's what I wrote on that thread:

This is why contractor & homeowner education are so so so important to get this energy transition right! I always hate to see reviews like this from folks that have installed a heat pump.

It’s almost always a combo of poorly communicated expectations & installer issues.

A few thoughts…

1) “Air doesn’t come out hot” is a common complaint. It’s by design! You don’t need scalding hot air to have a comfortable space. If you’re targeting a 70 degree setpoint, even 80 degree air will get you there eventually. Heat pumps work best when you let them run - they soak the space with heat.

Your furniture, walls, floors all equalize in temp and radiate heat. A totally different form of comfort than standing in front of a vent that blows hot air at you for 5 minutes and then shuts off!

2) AC doesn’t reduce humidity as well. Unfortunately, this is a classic problem with oversized heat pumps. The key to dehumidification is runtime. A well sized system will run for longer, which will pull the humidity out of the space. If the system is too big, it’ll cycle on and off & not dehumidify.

Your contractor should be do load sizing calculations to determine the size of your heat pump, not using rules of thumb or matching the size of the existing equipment! The very best contractors use performance based load calcs, where they look at your past energy bills to size your new system.

3) Supplemental heat runs a lot - this SUCKS. Electric resistance heat is really expensive to run. It really should be something that comes on for emergencies, if ever. Definitely not regularly.

Many contractors set the temperature where the supplemental heat kicks on way too high. You could be running the heat pump (which is way more efficient) to a much lower temperature, but it’ll switch to expensive aux heat instead. Fortunately, the fix to this is simple - just a thermostat setting.

In other cases, they’ll install a cheaper mild climate heat pump in a truly cold climate. This might save money up front, but it’ll kill you in operating costs when you’re paying 4x as much as you could be in the middle of winter to heat your home. The lowest bid could cost you in the long run!

PS - this homeowner later chimed in that swapping the thermostat helped reduce their electricity bill roughly $30/month! A lot of heat pump issues actually boil down to a poorly configured system. Choosing the right contractor is probably the single most important decision you'll make when you get a heat pump installed.

[doctorhandshake]

This. I had 12 contractors come out for an estimate. I insisted to each that I would only consider estimates accompanied by a Manual J (aka show your work). I got 4 estimates with a manual J, and one of them the vendor said ‘despite that the math says you need a 4 ton outdoor unit, I’m giving you two,’ and refused to budge on that.

I went with a vendor who did the math and sized accordingly and my system works great - great comfort year round and very low energy usage.

[JeremyPOsborne]

If we’re trying to bring down cost the this is the issue with so many contractors coming out. The cost of sales is about 10-15% of the installation in the US. So thats $2-3k in California per heat pump

Try to get an install for $600 like in Japan when you have to pay $2k to find the customer.

Let’s have a lower cost sales process. Review 12 companies online, pick top 3, ask them to come out.

[doctorhandshake]

Yeah in case it wasn’t clear - I wasn’t asking a million vendors to price the job, I was asking them to do a manual J so they could price the job. It took 12 to get 4 to do the manual J. The other 8 came on-site and then refused to do the calcs even though I told them before coming out that it was a prerequisite for me to consider their quote.

I got a variety of explanations for why they weren’t going to do it, most of them along the lines of ‘I’ve been doing this forever - I know what I’m doing,’ but a few disappointingly ‘I don’t know what a manual J is.’ Again, this was AFTER my telling them over the phone that I wouldn’t consider a quote that wasn’t based on the calcs.

[JeremyPOsborne]

Yep, the cost is in the trip is a big factor but sounds like it was their choice to try to sell you. You did the right thing by asking them do the calcs before they came out. Millions of questions are time consuming and costly but better than someone rushing into and pausing mid project with in-decision.

We (I'm cofounder of Electric Air, HVAC contract) have had people pause on day one of install, and that ends up costing the company $10-20K due to delays. Mostly because there isn't something for the team to do for that day or two while we scramble to line up the next customer.

[Marsymars]

I've had a similarly frustrating experience trying to get contractors to redo my gutters.

They seem fine with the gutter part, but once I explain my rain collection system and my requirements around specific downspout sizing and simultaneous overflow, they just seem to have no interest in doing the bit of work required to make it all fit together.

[maxerickson]

Wild that you put it on the customer to reduce the sales cost.

I can see it being reasonable to explain during the initial contact that you want the standardized estimate, once that happens it's not really on the customer if the contractor goes out to chase the business even if they know they aren't going to do it.

[JeremyPOsborne]

You are right! I was unfair. The customer was clear they wanted ManJ calcs.

It's not the customer's problem to reduce cost. The high cost is the customer's problem through even if they are not to blame. And given I have a first hand experience in the cost stack of HVAC company, I would happy to share how a HVAC contractor thinks.

[Marsymars]

> 2) AC doesn’t reduce humidity as well. Unfortunately, this is a classic problem with oversized heat pumps. The key to dehumidification is runtime. A well sized system will run for longer, which will pull the humidity out of the space. If the system is too big, it’ll cycle on and off & not dehumidify.

What if I want more humidity?

(The traditional way with a furnace would be with a bypass humidifier, where ultimately, the energy to vaporize the water comes from whatever the heat source of the furnace is.)

[twothamendment]

I'm in Northwest Montana. My ground source heat pump doesn't struggle until the highs outside are -20F (actual, not wind-chill). I have the backup heat strip, but the breaker is off. I don't know when it would turn on, I just wanted to know it wouldn't without me knowing it.

[glxxyz]

I'm in Canada at a similar latitude with ground source, resistance heating normally kicks in at about -25C (-13F) or so, just a few hours on the coldest nights, doesn't cost much. I could probably leave the breaker off too, I wouldn't mind it a degree or two colder.

[JeremyPOsborne]

Ground source is often the only choice here. While air source can technically work well down to these temperatures, much of the available equipment doesn't suit some homes.

[maxerickson]

Ground source is largely going to maintain capacity independent of the outside temps, so the resistive would turn on when the heat pump isn't keeping up with the heat loss.

[uhfraid]

> “Air doesn’t come out hot” is a common complaint. It’s by design! You don’t need scalding hot air to have a comfortable space.

“It’s a feature, not a bug. Just put on a hoodie and get under the blanket!”

[ericd]

Heat pumps can make the room 90 degrees if I want. But the point is that you can make the room 72 degrees with 80 degree air running constantly rather than 20 minutes of 100 degree air per hour.