[Izikiel43]

That policy and a long delay I had going from Iceland to London made the whole airfare for the trip (canada to london and back) free. I think I even made money.

However, you have to be insistent, I first filed a complaint with the airline, and when they didn't comply in the given amount of time, I filed a complaint with their regulatory authority, and then suddenly the airline remembered me and gave me the money.