[abnercoimbre]

"As a result of the IT outage, if you are an affected passenger, we are:

- providing hotel accommodations;

- arranging for ground transportation;

- providing meal vouchers; and

- arranging for air transportation on another air carrier or foreign air carrier to the passenger’s destination; as appropriate, based on your circumstances."

[jabiko]

That's not what's written on the webpage. If your post is meant as a critique that they’re not offering those services, you should make that clear to avoid spreading misinformation.

[galaxy_gas]

https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it

[jabiko]

Ah, okay. I did a Google search for that phrase before posting my comment, but couldn't find any result. Probably its not indexed yet. Thanks for the clarification.

Still I think it would have been better for OP to link to the source to avoid exactly this confusion.

[margalabargala]

The confusion from people who declined to read the webpage?

Most people will read both the comment and webpage, or neither. In either case there's no problem.

It's only your uncommon case of reading the comment, not reading the webpage, and yet still feeling confident in making assertions about the webpage contents, where there's an issue. But that's not common, and I daresay the issue is not on OP's end.

[mikestew]

Still I think it would have been better for OP to link to the source to avoid exactly this confusion.

There’s a link at the top of Alaska Air’s home page. But your first thought was to go search Google instead?

[strotter]

The last sentence on the statement page contains a link to a "flexible travel policy" page, which contains the above quoted text.

[ctz]

Welcome to the web. Pages often have hyperlinks that can be followed to see related information.

[msl]

And conveniently, Hacker News supports hyperlinks, so you can easily provide a source for your quotes so that everyone reading your post don't need to search for it again.

[thaumasiotes]

So, summing this all up:

(1) abnercoimbre (a) read through the document, (b) extracted the part of it that affected passengers are most likely to be interested in, and (c) helpfully provided a summary of that part;

(2) jabiko (a) didn't bother reading the document, (b) assumed abnercoimbre was lying about what it said, and (c) accused abnercoimbre of "spreading misinformation";

(3) The underlying problem here is that abnercoimbre's behavior was bad, whereas jabiko provided a reasonable response to seeing an entirely truthful summary that consisted only of a direct, unaltered quote from the primary source.

That's an interesting perspective. I might lean another way.

[msl]

You will notice that the provided quote is not from the submitted page[1] but from another page[2] on the same site. I'm pretty sure I'm not the only one on this page that assumes that quotes on top level comments are sourced from the submitted page unless otherwise noted.

Mind you, I'm not defending jabiko here – I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable.

[1] https://news.alaskaair.com/on-the-record/alaska-statement-on...

[2] https://www.alaskaair.com/content/advisories/travel-advisori...

[thaumasiotes]

> I responded to the following comment: "Welcome to the web. Pages often have hyperlinks that can be followed to see related information." which I did not find reasonable.

But you're wrong about that. Would you consider a "Choose Your Own Adventure" book to be a couple hundred documents, or just one?

The text abnercoimbre quoted was explicitly referenced on the page as being the airline's policy toward affected "guests". Anyone looking for that information would have found it, because... it's included in the document. It's not like the quote was pulled from the "investor relations" page after abnercoimbre clicked a link in the generic site-wide topbar for no reason.

Try a different angle: suppose that link to the travel policy went to an outdated page that Alaska Airlines disavowed. The old page, for whatever reason, specifies a set of benefits that they are absolutely unwilling to offer, and that they haven't offered for 5+ years.

Would you consider the statement "A flexible travel policy [link to outdated policy] is in place to support our guests" to be an inaccuracy in the document, even though it is literally true that a flexible travel policy is in place to support their guests?

If you would, how can you fail to consider the correct link to the correct policy as being "part of the document"?