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by jmdeldin 5013 days ago
I had something similar happen with Wells Fargo. Logged in and saw someone else's name, Florida purchases (I'm in Montana), along with a different account number, statement history, etc.

Naturally, I recorded this with Quicktime and then called WF. Their response: "It's not a big deal -- neither accounts can withdraw money." After repeatedly explaining how serious this is for identity theft, I was told to wait 10 days. Their solution was to shutdown my online account without notice. If no one can login, then it's safe!

It took over a month to get this resolved, and once I could download my statements, I "cancelled" my account. WF is like Hotel California though -- a year and many phone calls later, my accounts still aren't closed.

2 comments

This is mostly unrelated, but some might find it interesting. I went to a Wells Fargo ATM to make a transaction, but the machine was in a sort of debug mode. The bank was closed. I messed around with it for a minute or two because I was curious. Then I remembered the cameras and decided I ought to get the hell out of there.

Pics related: http://i.imgur.com/T77ni.jpg http://i.imgur.com/WdiZK.jpg

You missed the chance to make a deposit pull!
There was a story like this in the ny times a while ago. Some guy could access another account. Turns out they were both named John smith or something, and had respectively picked johns and jsmith as usernames. And used the same password, wife's name or something. Guy uses wrong username, guy logs into wrong account.