[DANmode]

I believe the biggest issue is that the ONLY lever the email gave the user to pull (the Opt-Out of these emails link) was broken. (FYI: It's working now.)

I still don't even know if that does what I think it does (it sounds like marketing list opt-out).

/ /

How is a user, who has been signed up for your services without their knowledge, meant to "opt out" of the trial, or account, after the point of receiving the email,

if they never even initiated the account on your end?