[cudgy]

“There are a variety of mechanisms to prioritize and delay issues until business hours”

What are business hours for a global provider of critical tech services?

[pavel_pt]

Business hours for the team receiving the alarm; many issues can wait to be resolved during your own waking hours if they are not impacting customers.

[lljk_kennedy]

"This is important enough for someone to work on as soon as their shift starts, but not important enough to page someone out of bed for."