[Cyberdogs7]

For a service like AWS, 75 mins is going to result in a LOT of COE's for people on way it wasn't mitigated quicker. A Sev 1 like this has an SLA of 20 mins to mitigate impact. Writing about these failures will consume a dozen peoples time for the next 6 weeks.

I have 10 years of experience at Amazon as an L6/L7 SDM, across 4 teams (Games, logistics, Alexa, Prime video). I have also been on a team that caused a sev 1 in the past.

[rags2riches]

> LOT

Just capitalised for emphasis, right?

> COE

Center of Excellence? Council of Europe? Still wondering even after Googling.

> SLA

Service Level Agreement. This I knew beforehand.

> SDM

Service Delivery Manager?

[collinmanderson]

> COE

I guessed this was an internal Amazon thing so I searched “Amazon COE”

Correction of Error

https://wa.aws.amazon.com/wellarchitected/2020-07-02T19-33-2...

> SDM

Software Developer Manager (from searching Amazon SDM)

https://amazon.jobs/content/en/how-we-hire/sdm-interview-pre...

[Cyberdogs7]

Thank you for providing clarity where I did not.

[libria]

> COE

I tell the juniors it stands for Correction of Employment. Keeps them on their toes.

[Cyberdogs7]

Sorry, I sometimes forget the vernacular is not universal. The other sibling comment did provide the correct definitions.