What are the tools used to implement EDA? Not sure how I would implement the automation part without writing code, which I'm trying to avoid if there are mature tools available.
We have a home grown tool. It looks at all the tickets coming in, checks for a regex match with the defined patterns, and if one matches it runs the associated script to try and resolve it. Depending on success or failure it either closes the ticket with notes or adds the notes and escalates it. That’s what I understand of it at a high level, I didn’t write it, I just used it and requested some features and changes. In the first iteration it was calling automation to remediate from a low-code/no-code orchestration tool, and these days it’s calling Ansible, but any API would work.
There are vendor solutions out there. Ansible now offers EDA as part of Ansible Automation Platform, though I haven’t been hands-on with it yet. That still requires writing Ansible playbooks, not to mention the overhead of AAP.
I don’t remember the name, but I sat in on a demo of an AI powered EDA platform probably 6 years ago (before the LLM craze). Their promise was that it would automatically figure out what to do and do it, and over time it would handle more and more incidents. It sounded a little terrifying. I could see it turning into a chaos monkey, but who knows.
Either way, there are some mature tools out there. What would work best depends on what you need to integrate with, cost, support, and how much code you are or aren’t willing to write.
There are vendor solutions out there. Ansible now offers EDA as part of Ansible Automation Platform, though I haven’t been hands-on with it yet. That still requires writing Ansible playbooks, not to mention the overhead of AAP.
I don’t remember the name, but I sat in on a demo of an AI powered EDA platform probably 6 years ago (before the LLM craze). Their promise was that it would automatically figure out what to do and do it, and over time it would handle more and more incidents. It sounded a little terrifying. I could see it turning into a chaos monkey, but who knows.
Either way, there are some mature tools out there. What would work best depends on what you need to integrate with, cost, support, and how much code you are or aren’t willing to write.