[mcny]

It could be something as simple as answering the phone. Or checking if the default image for a product on an ecommerce website exists. If you answer the phone or write a quick script to check if the default image exists, now you sort of become the person who is "expected" to do this task.

Boggles my mind.

[foofoo12]

Spot on. Often it's also thankless tasks whilst being foundation for the company to run. Someone has to answer the phone.