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by jeremyjh
238 days ago
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This just pushes the responsibility for outcomes farther from the people doing the work. The CEO is going to answer to the board based on outcomes. If the sales leader knows they can't penetrate a market or engineering leader knows the feature will flop and they don't change the company's strategy then they are failing. |
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If you’re solely graded on outcomes, you end up with very bizarre behavior as people game the system.
See: surgeons avoiding high risk patients because they don’t want to ding their outcome scores. And see Wells Fargo employees fraudulently creating accounts for people to boost their numbers.
You want to have an org that encourages (calculated) risk taking and rewards those who persevere though difficult situations.