[aloha2436]

I think you're misreading the article; the point here is not "LLMs are bad and can't replace humans," the point is that many non-technical people have the expectation that LLMs can replace humans _but still behave like regular software_ with regard to reliability and operability.

When a CEO sees their customer chatbot call a customer a slur, they don't see "oh my chatbot runs on a stochastic model of human language and OpenAI can't guarantee that it will behave in an acceptable way 100% of the time", they see "ChatGPT called my customer a slur, why did you program it to do that?"