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by Freak_NL 250 days ago
A good IMAP client (in combination with my own domains) gives me freedom. I use Fastmail, I like it, and your support is great, but I don't want to tie my usage of your service to your UI. That would tie me down to your service.

So I use Thunderbird and K-9 Mail, and occasionally the Fastmail web UI to manage masked e-mail addresses etc. That is my happy path.

I want to be tied to Fastmail because of your stellar support and good service, not because I am trained to use your UI.

By the way, fastmail.com is now in full advertising mode for this new app. It's hard for potential customers to see that you support IMAP just fine. Please show potential customers that the app is just one option as you say; not a requirement. Your website currently does not communicate that message clearly.