[Quarrelsome]

That's a bit posh minded isn't it? Lower margin stores don't have the "right culture" because its not affordable and not part of their business strategy.

Not saying that MS is low margin per se but its certainly lower than Apple.

[Jun8]

I don't get your concept of lower margin store: the commission that store employees get is not in general related to the margin, i.e. Apple store workers get one of the lower salaries in that space.