[WiseWeasel]

A sample size of one store manager and one interviewer is pretty weak to be making bold claims such as, "This Microsoft is one that teaches its retail employees to be overly cautious of reporters or people asking questions".

Maybe the author didn't deal with the MS Store manager very tactfully, or maybe that manager was having a bad day, or maybe he got lucky with the Apple Store employee; who knows.

[jcslzr]

I guess you will get very different attitudes when asking reasons for failure rather than success