[digitalchaos]

This article doesn't even touch the horrible nature of Clipper. Here is a summary of some of the worst that I have experienced:

1 - Intentionally inconvenient autoloading of a monthly pass.- They will automatically charge your CC for this but it doesn't load onto your card unless you have tagged on AND off in the specified zones. The even more annoying part is that during the beta period you could just double tag (acts like a refund) at a single station and your monthly would show up.

2- Effectively bricking their own card and making $250 worth of mistaken charges.- This is by far the worst I have ever heard about in terms of Clipper fail. I had a two-zone monthly pass autoload setup. I changed it two a one-zone. The next period they charged me for BOTH passes. I asked them for a refund and apparently this PERMANENTLY blocks your card from ever obtaining the pass type that you were refunded for. I discovered this when I changed the autoload back to a two-zone monthly.... and they CHARGED my credit card the $126 but never gave me the pass. Clipper insisted that they never charged me and wanted me to "prove it." It took me somewhere around 5 hours of phone time to get refunds and I still had to buy a brand new clipper card. The mistakes were 100% clipper's fault and it permanently broke my card. I am still waiting for that refund... should have just had my credit card block the charges!