[joshcanhelp]

To piggyback on jd above...

"I think you're trying to do both business and charity at the same time, and that doesn't really work I think."

You need to charge a certain set of clients more to afford to do the rest for free. Business and charity can exist side-by-side but they can't really be combined. Charge more for 75% of who you help, then be really picky about the remaining 25%. You'll have the same warm heart and be a lot more sane. Happy workers work better and that helps everyone.

[mechanical_fish]

This kind of gets covered in the later part of the podcast we're commenting on, under "Price for Dear or Price for Free but Never Price For Cheap".