[nickwoodhams]

Point taken.

I didn't write about it to whine, I wrote about it to plant the idea that AT&T should have some stricter requirements from Apple.

Apple has had a profound affect on my life and my way of thinking. I've had some emotional experiences with some Apple products in the past. I consider that a gift. I think that shouldn't be undermined for anything.

If the rep was encouraging and shared in my excitement, imagine the change in sentient from this one small change.

[MartinCron]

I'm pretty sure AT&T does have strict requirements from Apple, and that this one retail employee just dropped the ball or has some (also understandable) distaste for the iPhone-as-fetish-object ritual and is just choosing to opt out of it.

A carrier's experience will always be inferior to an Apple Store experience. That's news to no one.