[malenm]

While I can understand the excitement of opening up a shiny new thing, and agree somewhat with your assessment that the rep messed up (forgetting the charger and haphazardly handling your new phone), I don't feel that your proposed solution is in any way viable, and might even end up pissing people off more:

2. The rep retrieves the phone and hands it to you to check.

3. The rep then encourages you to open your iPhone and shares in your excitement.

4. Once the phone is open, the rep then respectfully asks to take the phone and goes about his business. He leaves the protective covers on the phone, and lets you take them off at your own will.

So, here you are on iPhone 5 launch day, you've been waiting for hours, and the store is absolutely packed with people. How does this process work out? Do you lose your place in line while you open your phone and play around with it for a few minutes (even though it doesn't do anything yet)? Is the rep supposed to stand there and wait, 'sharing in your excitement' while the lines grow even longer? The reps are at work and they are trying to get these rabid fans their iPhones as soon as possible. This guy was working quickly because the line was out the door and he's trying to do his damn job. I'm guessing that when you work at a phone company, even the thrill of a new iPhone loses its charm pretty fast.