[vel0city]

The last two times I've rented a car have been with Avis, both times in about the last year. The first of these times they had rolled out their nearly fully automated workflow. Check in on my phone, it told me which car in the lot was mine, gave me a chance to report any existing damages. Rolled to the exit, had a QR code on my phone scanned, rolled through some camera tunnel, and I was on my way. There was a guy at the exit making sure things went smoothly.

The next time their computer system was hard down. Everything by paper in person. They didn't have enough forms for tracking it all, they were literally just writing things down on blank printer paper. No idea what cars were really in the lot. Show us your reservation and your id, we'll write it all down, and here's a key. Good luck finding the car. Was complete chaos.