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by decimalenough
252 days ago
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From my experience with using a $WITCH for a large support engagement, the A team woos you, the B team is what you get initially, and as soon as they think you've got your eye off the ball, they swap in the Z team. This was for a contract where we made it very clear that quality/skill was paramount and we would happily pay above market rates forever if they could maintain it. Of course they got greedy and lost the deal entirely. |
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After the B team set everything up, they didn't even get the Z team. A few months in, it turned out NO ONE was logging into their ticketing system at all, so there were hundreds of tickets their engineers had created with no acknowledgement. Just lol.