[svelle]

> Another time I bought a Samsung Fold and it cracked down the middle. I told Amazon and they said they'll refund it under warranty. I sent it back and got a warning that if I return anything else in "non original condition" I'd be banned. Even though it was a warranty return.

I once ordered a new pair of Jeans, expensive ones because I wanted them to last, from Amazon and got an obviously used and ripped pair sent to me.

I sent it back, noted that in my reason for sending it back only to receive an email from them with the same sentiment as you got. Luckily I kept all the receipts (figuratively) and took a lot of photos and screenshots.

Reaching out to support they apologized profusely to me but still it left a very bad taste in my mouth and I'm sure it'll happen again sometime in the future.

[ffsm8]

Why would you go back to buy from their shop of you're sure it'll happen again?

It's not like Amazon is an actual monopoly for clothing.

[rickydroll]

I keep going back to Amazon, even though I've been burned occasionally, because the retail shopping experience is that more horrible.

In the context of buying jeans (or really anything), if I go to a retail store, it's a multi-hour, multi-store event that usually leaves me empty-handed. My solution to that was to go directly to Levi's with the model and size of the last pair that fit, and buy a few pairs of them. I recently went back to buy to restock my supply of jeans, only to find that the style that fits has been discontinued—yet another form of enshitification.