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by TheLegace
265 days ago
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Not to mention their customer service is amazing. I travelled several times, been to Shenzen, but mostly travelled to Shanghai for training and procurement of large manufacturing machines. To be honest I am a software person and was never really trained or taught fixing and maintaining moulds/machines. But they have always been gracious and insanely dedicated to making sure my problems are solved and they show me how to rebuild everything. I have a dedicated WeChat group with their engineers and get back to me 7 days a week. Compare that with a Candian machine, where I can rarely get a hold of a technican and they lack any deep expertise on anything even just to have a informal conversation on how to improve things at my plant. |
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