Hacker News new | ask | show | jobs
by flustercan 264 days ago
Junior engineers should spend half their time doing customer support.

It allows them to provide meaningful value to the company without needing to code, it shows them a customer first approach to the product, it teaches them empathy for users and the CS team. It also teaches them repro/debugging skills.

1 comments

Just seems like a fast way to lose some juniors.