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by theamk 269 days ago
Simplifying Uber's story to "pricing or more drivers" misses the most important part.

Uber was undercutting traditional taxis because, at least in the US, the traditional taxis was horrible user experience. No phone app, no way to give feedback on driver, horrible cars, unpredictable charges... This was because taxis had monopoly in most cities, so they really did not care about customers.

The times when Uber was super-cheap have long passed, but I still never plan to ride regular taxis. It's Waymo (when availiable) or Lyft for me.