[thewebguyd]

> Training should be software independent.

Agree, and I see this problem in both non-tech users and even sysadmins on my team when I'm looking for new hires.

I'll get resumes of people that are seemingly great, but they really only learned a few specific tools and had no general understanding of theory or even what those tools were doing. I don't care if you "know" Ansible, I do care if you know why we use orchestration management in the first place, and what those ansible playbooks are doing. Tools come and go, but the principles remain.

Likewise with general users. Don't train how to use Word, train how to communicate clearly, format ideas, and share them with others using a computer. The tool is irrelevant