[whatamidoingyo]

A few years ago, I got a new phone and a new number. I eventually went to Amazon, entered password, and then was prompted for the OTP, which was sent to my previous number (which I no longer had access to). I kept trying things until I was completely locked out of the account. I emailed them, no help. So, while being locked out of my account, I couldn't cancel my subscription to Kindle (lost all of the books, too). I just kept getting charged month after month (of which I'd just forget about it after getting angry for a minute).

I'd hope that they fixed this. If an account is locked, it seems like it would be common sense to place a hold on any subscriptions associated with it.

[gretch]

> I'd hope that they fixed this. If an account is locked, it seems like it would be common sense to place a hold on any subscriptions associated with it.

The problem with this is you can deny someone's service very easily just by knowing publicly associated data (e.g. email address) and intentionally getting the password wrong a few times.

> So, while being locked out of my account, I couldn't cancel my subscription to Kindle (lost all of the books, too). I just kept getting charged month after month (of which I'd just forget about it after getting angry for a minute).

Most places have some law where you must be able to cancel by calling or some other path. But as a last line stop gap, you can contact your credit card company and deny the charges based on the inability to cancel.

In fact, this is one of the explicit value propositions of an intermediary payment company.

[zzrrt]

> The problem with this is you can deny someone's service very easily

I can’t tell if you’re already saying this, but that’s a problem regardless of whether they suspend charges for your subscription at the time you’re locked out. They only need to ensure the suspension can smoothly be undone when you regain access.

It might be tricky if there are services being provided that don’t require you to log in to receive. But in this case it seems pretty clear Prime should not charge you if you also have no way to access it due to them blocking you.

[TrainedMonkey]

Did the situation get resolved or are you still being charged? I need a resolution here STAT!

In my personal experience, Amazon has an acceptable customer support when compared to Google, but nobody with that type of scale can even touch Apple's support experience.

[whatamidoingyo]

It eventually got resolved, yes. I had to call my bank and place a block on Amazon from charging my account.

[socalgal2]

You get what you pay for? The "Apple Tax" provides support.

[ModernMech]

I had a similar experience with Google. Got locked out of gmail and Youtube premium kept billing. Couldn't log in to cancel, couldn't even find a phone number to call to cancel, there's no gmail customer support whatsoever. Youtube premium apparently has some customer support but you have to be logged in to use it. Ended up having to cancel my credit card.

[packetlost]

lol you think they're going to actively put any effort towards something that isn't legally required and loses them money? Nah, there's no way they're going to implement that. I hope you issued chargebacks on your card for those charges.