[lbarrow]

My point is that with Google I don't have to learn any of this, it just works logically out of the box. Compare that to Microsoft, where I have to understand the history of their on-prem vs cloud products in order to know the right way to make a distribution list. Forcing this complexity onto users when it's irrelevant to the task they're trying to accomplish is bad design.

[p_ing]

There are millions of people who use Microsoft products as an end user who have no idea where or how their email or files are hosted.

You don't have to understand the backend to use their tooling.