[johns]

TripIt makes me sad. It had such huge potential and has almost entirely stagnated. The point tracker is frequently just plain broken, the app is indeed terribly slow (especially offline, the mode I'm usually in when I need it most) and poorly designed. They've essentially banked on two killer features: email itinerary parsing (no small feat) and alerts (which are very good). I wish they'd put more effort into the rest of the product.

[LawnGnome]

Agreed. I find the Web site itself to be quite poorly designed, too: I often find it difficult to parse out the pieces of information I want from an itinerary from the pieces I don't (such as automatic directions).

Also, the permanent nag-bar at the top of each page because I haven't set up automatic importing (and don't want to) is particularly irritating. Plus, it can't remember my Google Apps domain, let alone my login.

I love the itinerary parsing, but wish I could love the rest of the service as much.

[andrewmackenzie]

Same. The parsing is incredible. I feel like TripIt is in "acquired" mode, where the new owners are more interested in profiting on it than innovating it. That said, I've never met anyone from there – just reading the news.

[js2]

I'm not sure how much of the original TripIt team is still around since it was purchased by Concur.