[pndy]

I'm not sure if that's still a thing but I remember period where companies were using their fb profiles and messenger to provide customer support. That gave me shivers back then.

[johnisgood]

It is worse now. Customer support on Facebook? Check. Making appointments only through Facebook? CHECK.

I called up some place (yes, via phone) for an appointment, they told me to get one through Facebook.

[fn-mote]

Absolutely still going on. They don't even know it's a bad idea.