[dakial1]

Great you are owning the mistake and fixing it.

May I suggest a public post mortem so that the doubters can see that you went after the root cause?

Might be interesting for HN as well as big companies have mistakes in policy, teams and automated collections...

[flare_blitz]

There is about as much ownership here as a squatter in a two-bedroom apartment. They are apologizing because they got caught, not because they genuinely believe they messed up.

[Braxton1980]

Someone suggested the possibility that the org status change which moved them out of the "not for profit".

After this the billing department might just get a list of companies that are behind and start a process.

[flare_blitz]

No, I’m pretty sure Slack was never a “not for profit” company. Most not-for-profits do not ambush their customers with $250k bills on a week’s notice. I’ve seen debt collectors less predatory than this.

[Braxton1980]

I'm referring to Hack Club. Am I incorrect about the details related to not for profit?

[didntknowyou]

zero owning of the mistake. calling it an 'oversight' with no real apologies is just a brush off