[fasbiner]

It's not a mistake that you're only reachable when your bad business practices are so heinous they go viral. You are an executive at a company that saves money by not offering customer support except when there's bad PR or a lawsuit.

Are you going to be fixing that your billing system is not human-reachable, or are you just going to be fixing this one incident while leaving the broken system as-is for everyone who didn't go viral?

[sharts]

This is the new way of doing business. Rip off as much as you can until there is enough publicity around your bad behavior such that it may affect your bottom line.

And then say sorry to convey some kind of human connection in the hopes you will be forgiven and the bottom line can be raised again.

[davedx]

Not new. Ever heard of Oracle? :)

[ineedasername]

Funny you mention Oracle: Slack’s former SVP of NA sales just moved on to a CRO job elsewhere a few weeks back. Their early career? Sales @ Oracle! Really, can’t make this stuff up. I went looking to see who Slack’s CRO was given it was their product C-level here commenting instead of someone more relevant in charge of the operational area where this happened. I did not at all fall over in shock to see that the person who shepherded Slack’s sales tactics to a culture where this is even a possibility was previously associated with Oracle sales.

[GuB-42]

Except that Oracle doesn't say sorry and doesn't appear to have any human connection at all, they don't even fake it.

[sidewndr46]

Yeah, don't anthropomorphize the lawnmower folks

[rhetocj23]

He used to work there, hence my comment about linkedin lol.

[pjjpo]

Slack has been a rip off from the absolute beginning really. It's good to see more examples like the OP on why to stop using them, there has never been a single one besides FOMO.

[rhetocj23]

One look at his LinkedIn and all becomes clear lol.

[supportengineer]

Are you describing PG&E?

[pydry]

>are you just going to be fixing this one incident while leaving the broken system as-is for everyone who didn't go viral?

No answer means this.

[aagha]

You're not going to hear back from @seamanrob. I guarantee it.