Hacker News new | ask | show | jobs
by creativeSlumber 267 days ago
> Pro pricing is $7.25 per active user per month

This pricing model makes no sense for a non-profit that is trying to teach coding to teenagers worldwide. They will have a lot of users (remember) who might only send one or two messages once in a while. having to pay $7.25, for some who just asked a single question, is essentially extortion for a non profit like that who's primary purpose involves reaching out to as many people a possible.

> then I think that means they have over 2,000 active members in their Slack which does not sound like a "small nonprofit" to me.

those are not employees, but most likely the people they are trying to help.
2 comments
tantalor 267 days ago
Feels like Slack is not a good fit for that particular use case.

Would make much more sense to use Discord.

link
sadeshmukh 267 days ago
Discord has a terrible permissions model. In Slack, anybody can create bots and channels without Workspace Admin. Slack worked best for the usecase, by far.
link
layman51 267 days ago
Well now I'm convinced that this confusion is the root of the billing issue. Is there not a way that the clients (i.e. the students they are helping) could be added as some kind of "customer" instead of an "internal employee". If not, then yes I could see why it would be expensive.
link
SigmaEpsilonChi 267 days ago
The issue isn't really with being moved to a higher tier of billing. Slack doesn't owe us their service for cheap forever. The problem is that we signed a contract with them earlier this year for our current rate, then suddenly today we were told that we have to pay $50k immediately or all of our 11 years of data will be deleted. That's an absurd demand. It's a shakedown
link
phonon 267 days ago
You need to send them a legal notice asserting that. At minimum it will get you another month or two to plan your exit.
link
raxxorraxor 267 days ago
Requiring a legal notice at any point should disqualify a chat software immediately. Good on them to make the move and other users of Slack should be wary.

Perhaps there is more to the story, but my surprise about the business culture of Salesforce isn't too pronounced to be honest. Had do happen at some point in my opinion.

link