[gbessoni]

Not everyone is charging by the minute, we're looking at a flat fee based on the call intent / type, for example in Property management: Call to Tour / Schedule Showing – prospective tenant wants to view a unit

New Lease / Application – questions or starting an application

Maintenance Request – routine repairs, appliance issues, etc.

Emergency Maintenance – urgent (water leak, lock-out, etc.)

Billing / Payment – rent, deposits, fees

Lease Renewal / Move-Out – renewals, move-out scheduling

General Inquiry – community info, pet policy, amenities