[kijin]

I don't see what would be so awkward about saying "Go to My Cases" even if it was spoken over the phone. The user is already looking at a screen that contains a menu that says "My Cases". You are reading out the name of that menu. That's enough context for most people IRL.

If you are genuinely worried that the user might try to look up your cases instead of their own, you can just add a few words to clarify: "Click the menu that says My Cases."

[teiferer]

And you my friend are demonstrating why this keeps being used. It's so common that now generations of devs and designers are so used to it that they don't see anything wrong. And if on the phone with grandma, instructing her to go to "my files" and her asking where to find my files (instead of hers), that's shrugged off as stupid user rather than an UX fail.

[tdeck]

If you're talking to someone who is mostly computer illiterate, you'd say something like "do you see a folder icon on the screen that says My Cases? Double click on that." and not "go to My Cases"

[kmoser]

Yeah, if somebody is really that computer-illiterate, you'll also need to tell them where on the screen to look since they're likely overwhelmed by all the other things. These tend to be the same people who, unfortunately, haven't installed ad blockers, and are constantly tempted to click on an ad, thinking it's the "right" place to click.