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by jddj 271 days ago
> They must've had bad experience with companies in the past?

Ever used a gym, airline, or subscribed to a newspaper? Many businesses are genuinely customer-hostile.
2 comments
CamelCaseName 271 days ago
I actually find airlines very customer friendly.

Depending on your country / ticket, you have a 24 hour cooling off period, easy to call phone numbers, self serve web platforms and apps, very well documented processes and procedures.

Most of the worst airlines have some of these things, because if they didn't, they wouldn't be allowed to operate in certain regions (Canada/US, EU)

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arccy 271 days ago
every time i have to book something in the UK / EU, I'm sad there's no 24hr cooloff unlike in the US.
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ta1243 271 days ago
Newspaper and gym, sure.

It's common enough that popular TV programs cover it

https://www.youtube.com/watch?v=oh8PFs0LTKc

Not sure about airlines though.

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