[kraig911]

in addition to this detail I might add I can't remember the last time I had a customer service call that took place with someone stateside. It's easy to point to AI when offshoring for favorable interest rates is really the reason.

[_mu]

I'm surprised more folks aren't live to this -- AI is just the scapegoat. The jobs are moving to where labor is cheaper.

[0xDEAFBEAD]

I remember the outsourcing meme was huge in the early 2000s. "Don't study CS, you'll get outsourced." Why is it only happening now? It's far from a new idea.

[red-iron-pine]

> Why is it only happening now?

because 2020-2022 COVID happened and forced everything remote. world didn't end.

the offshoring boom was the 90s and 2000s, and generally ended not amazing, but now a new generation of leadership saw it could be done, and done better -- video calls to the other side of the globe work far better than in 2004, speaking from experience.

[iszomer]

The exaggerated state of the national security narrative.

[greenavocado]

Two data points from last month:

American Express

And a large bank headquartered in Virginia

I think USAA but that was two years ago

[lurking_swe]

I just had one on saturday actually, was a pleasant surprise!

I called bank of america’s credit card line and asked for a support agent. A friendly lady answered, she had a southern accent. :)