[mooreds]

> it's probably a safer bet to have barely-existing support and lower the sticker price.

Depends on the product and the size of the company selling. Sure, in certain circumstances it makes sense to skimp on customer support. In others, it absolutely does not.

[Yoric]

For instance, one of the reasons Amazon was so successful when introduced in Europe was its great customer support. Years earlier, IBM had similar success stories.

[happymellon]

And one of the biggest complaints around Google.

However Google still seems to be able to sell services with barely any support.