[hedora]

I’ve dealt with multiple companies that hang up after hearing what your issue is, before and after AI became common.

Since it is standard industry practice, I think draconian regulations are appropriate.

Off the top of my head, if you are caught having a policy to do this, you pay all customers $100/hour retroactively for the total time they spent on hold (clawing back executive comp if necessary).

An amount equal to the total automatically goes to the whistleblowers that reported the behavior (even if they engaged in it).

[sokoloff]

> even if they engaged in it

I can't imagine any way that could be abused... (Cue "I'm going to write me a new mini-van this afternoon.")

[hedora]

Yeah; to avoid trouble, the call centers would need to avoid the appearance of impropriety, which is a higher bar than not engaging in the behavior.