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by rlpb
291 days ago
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They may also try to use the warranty registration as an opportunity to sell insurance products, such as "protection" for other white goods. I had this with a new boiler (American English: "furnace"). They took the registration but wanted to sell me a further warranty on related heating system components not directly part of the boiler. Interestingly, it was a different company that specialises in such products. I think they probably have a business arrangement with the manufacturer to handle the warranty registration admin and possibly the warranty servicing too, presumably at a discounted price compared to the raw cost of merely servicing the warranty itself, in return for the opportunity for upselling their own products. |
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