[pjsg]

I got this notification (email subject "[ACTION REQUIRED] Third-Party Compromise Impacting Cloudflare Salesforce Cases"), but, as I'm a free user, I don't even have a 'Technical Support' option under the 'Support' menu dropdown.

Have other free users also received this email?

[reassess_blind]

Click the Support Dropdown > Support > Technical Support > My Activities

[bstsb]

if you've ever submitted a support case to Cloudflare then you got the email.

check https://dash.cloudflare.com/?to=/:account/my-activities

[pjsg]

That leads to a page saying "Cannot locate dashboard account"

I did find an email from Cloudflare in April 2011 (seven months after CF started to offer services) which was a response to a support request. I guess that things have changed in the intervening years so that the original link to keep track of my support request no longer works!!

I'll give them a break on this!

[TheNewsIsHere]

I’m not giving them a break on this. They sent me the same email. I’m having the same experience.

I actually do have a support case history with them, and I’d like to review what data has been lost. I’ve been a customer for over a decade. I have no clue what was in that history because I’ve filed numerous tickets over the years. They have made that impossible without paying them, even if you’ve paid them in the past.

They clearly failed to test their process on each account type.

I guess we could send individual data subject requests to their DPO, but that is probably more costly for them.

[luke2030]

Consider if your support cases were instead with Zendesk and not with Salesforce. This could explain why they did not contact you.

[TheNewsIsHere]

They did indeed contact me by email to let me know my data was in scope of the breach.