[serf]

>I think you're really bending over backwards to make this company seem non viable.

Having experienced Anthropic as a customer, I have a hard time thinking that their inevitable failure (something i'd bet on) will be model/capability-based, that's how bad they suck at every other customer-facing metric.

You think Amazon is frustrating to deal with? Get into a CSR-chat-loop with an uncaring LLM followed up on by an uncaring CSR.

My minimum response time with their customer service is 14 days -- 2 weeks -- while paying 200usd a month.

An LLM could be 'The Great Kreskin' and I would still try to avoid paying for that level of abuse.

[sbarre]

Maybe you don't want to share, but I'm scratching my head trying to think of something I would need to talk to Anthropic's customer service about that would be urgent and un-straightfoward enough to frustrate me to the point of using the term "abuse"..

[babelfish]

Particularly since they seem to be complaining about service as a consumer, rather than an enterprise...

[StephenHerlihyy]

What's fun is that I have had Anthropic's AI support give me blatantly false information. It tried to tell me that I could get a full year's worth of Claude Max for only $200 dollars. When I asked if that was true it quickly backtracked and acknowledged it's mistake. I figure someone more litigious will eventually try to capitalize.

[nielsbot]

"Air Canada must honor refund policy invented by airline’s chatbot"

https://arstechnica.com/tech-policy/2024/02/air-canada-must-...