[milesvp]

It doesn’t even have to be as nefarious as trying to maximally charge. Very often what seems like a simple product offering can actually be quite nuanced with services or goods bundled or unbundled. I’ve listened to many sales calls where the buyer was asking for the wrong thing, and giving a quote for that thing doesn’t really do anyone any good. In my experience the best sales people are really trying their best to tailor their offerings to the needs of the customer even going so far as pointing them at cheaper products or even another company if it fits their needs better.