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by danaris
296 days ago
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Now, I'm not going to say we shouldn't try to move the needle. More education around this is unquestionably a good thing. But this sounds an awful lot like trying to avoid changing the technology by changing human nature. And that's a fool's errand. There are always going to be a significant percentage of users you're never going to reach when it comes to something like this. That means you can never say "...and now we can just trust people to use their devices wisely!" Fundamentally, the issue with people clicking things isn't really a problem because it's new technology. It's a problem because they're people. People fall for scams all the time, and that doesn't change just because it's now "on a computer". |
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But that's exactly the issue. You won't prevent someone from wiring money to Nigeria by restricting what apps they can install on their phone while allowing the official bank app which supports wire transfers.
If someone is willing to press any sequence of buttons a scammer tells them to then the only way to prevent them from doing something at the behest of the scammer is to prevent them from doing it at all.
But that's hardly practical, because you're going to, what? Prevent anyone from transferring money even for legitimate reasons? Prevent people from reading their own email or DMs so they can't give a scammer access to sensitive ones?
The alternatives are educating people to not fall for scams, or completely disenfranchising them so that they're not authorized to make any choices for themselves. What madness can it be that we could choose the second one for ordinary adults?