[jbmsf]

We have a recent hire who comes from a background where a) the user base was much larger and b) metrics were the best way to understand outcomes.

Our company is smaller and earlier than that. I enjoy the focus on metrics, it's a good push for us, but sometimes you just have to do the obviously good thing for users without trying to build a metrics framework around it.

[mosselman]

I totally agree, I wasn't trying to push the merits of metrics. I meant that feeling and metrics are not mutually exclusive and that is what the author was trying to claim.