[atak1]

I love this point. It's also one of the hardest things to do as a product person if you're not the typical user.

It's hard to feel the feelings of many types of users.

[shermantanktop]

That difficulty is quite obvious, which is why ineffective product people only seem have a single customer in mind: themselves. They slip in conversation easily to “I” language without realizing it.

Devs who work on customer-reported tickets end up knowing a lot more about customer needs than some of the pms I have worked with.