[firefoxman1]

I bought a Palm Pre2 last year on ebay and had to go into an AT&T store to activate it. The person helping me had a little trouble activating it, so he called AT&T support and got help so quickly without being asked stupid questions, I've been using his technique ever since.

Whenever I call tech support of a company that has physical locations, I always start with:

"Hello, my name is Kevin, I'm an associate with [company] at the [store] location. I'm trying to help a customer with [my problem] issue..."

And very quickly I'm having a conversation with someone who knows their stuff and doesn't insult my intelligence.

[mahyarm]

What do you do when they ask you access the intranet at the terminal that is obviously right infront of you?

[chriszf]

"We're having computer problems onsite."

[firefoxman1]

Lol that would be a bit of a dilemma. Haven't encountered that yet.

[ktizo]

Tell them the screen broke.