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by Spivak
301 days ago
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Do you consider all forms of "self-service" to not be automation of a job that previously required an additional human? Like checking in at the airport via kiosk/app for example. Do you consider that to be "doing the work" of the desk clerk? Or say ordering at a restaurant by scanning a QR code, in both cases I have to look at the menu, decide what I want, and input my order into a system. But with the QR code there's no longer a human necessary. |
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