[dudeWithAMood]

I heard on npr, can't remember which radio show, that customers these days do a really poor job of punishing poor companies. They cited the statistic that the most pissed off customer is only 2% less likely to use a service/product than the most loyal customer.

[anonymars]

Often the competition isn't there, probably because we snoozed on antitrust for decades

Or they all do the same thing. "Let me vote with my wallet against the bullshit of forced arbitration!" Looks around...