[BeFlatXIII]

> why would anyone working at Stop & Shop give a rat’s ass about your family gathering?

That's pretty much the split between the generations. Boomers want the appearance of giving a rat’s ass, but Millennials and younger have been the apathetic employee and don't expect otherwise.

[gyomu]

Well, millenials and younger saw their parents kill themselves at the job when giving a rat's ass, and still saw them get laid off/their bodies destroyed by the toll of a lifetime of manual work/a whole life of hustle leading to a meager retirement, and they realized none of it was worth it.

[Spivak]

Genuinely this. Every time an older employee gives me a "And thank you for shopping at <business>" I just feel sad for them. The company neither pays them enough nor gives even a single fuck to warrant that kind of behavior.

I approach customer service as the total opposite from the OP. I treat anyone I interact with like they're doing me a favor by providing me service—and honestly, they are. I mean they're working this absolutely thankless job that I think I would choose the mines before considering, and they owe their employer nothing other than the bare fucking minimum. We're all just trying to get by and they're in the trenches.