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by schwentkerr
294 days ago
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reflection observing how gen ai enters banking feels like watching a new instrument take shape: fraud detection & personalisation sharpen yet real gain lies in workforce transformation question how do we cultivate human agent synergy not just tool adoption? paradox scaling automation increases need for human foresight prediction w/i a year ai agents run fraud detection 24/7 while employees focus on strategy, oversight & customer trust. |
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